Q: What is a padlock?
A: A padlock is a portable lock used to protect against theft, vandalism, sabotage, unauthorized use, and harm. They are designed to protect against some degree of forced or surreptitious entry.
Q: What is the history of the Padlock?
A: The history of the padlock can be best summarized at the following link:
http://en.wikipedia.org/wiki/Padlock#History
Q: What does the term "Keyed Different" mean?
A: Each lock is opened by its own unique key that does not open any other lock in the set. Keyed different is the standard keying default on most locks.
Q: What if I want all my locks to open with the same key?
A: This convenient option is called "Keyed Alike" and is typically identified by a "KA" in the model number for Master Lock products. This option provides a solution for applications where multiple locks are needed to be opened by one key.
Q: What is "Master Keying"?
A: Master Keying is the option for a group of locks to be keyed different from one another, but still can be opened by a single, independent master key. This option is designated in the part number as "MK" for Master Lock products. This option is usually used in applications where supervisory or emergency access to locks is needed. The master key option gives the user full access and control over the lock system.
NOTE: The master key in a master keyed lock set is always sold seperately.
Q: What are the best locks for outdoor use?
A: As a general rule, padlocks made of brass usually fare better in harsh outdoor environments as brass is a less corrosive metal than steel or aluminum. There are also quite a few "all weather" padlocks that are coated and protected from the elements.
Q: What is a shackle or a shank?
A: The shackle of a lock (sometimes referred to as the shank) is the "U" part of the lock that encompasses what is being secured by the padlock.
Q: Where do I find locks for my trailer and my truck?
A: All the locks for automotive and towing security can be found here:
http://www.padlocksdirect.com/c-1-automotive-security.aspx
Q: What type of lock should I use for my bicycle?
A: Generally speaking, a "U-Lock" will be the most secure and the cable or chain locks will be the most convenient and easy to use. Both styles can be found here:
http://www.padlocksdirect.com/c-32-bicycle-locks.aspx
Q: I lost the keys to my lock, can I get replacements?
A: Yes, but you will need to know your key code. The key code is the numbers or letters etched into the key that represents the configuration of cuts in that key, which makes it unique to your lock. If you do not know your key code, you will be able to get duplicate keys made. Some keys can be made by a locksmith or lock expert, others will need to be ordered from the manufacturer. One of our lock specialists can help you determine which yours is and what the cost of replacement keys will be.
Q:I have a Master Lock combination lock and I lost my combo, what can I do?
A: Please visit the following link to be taken to Master Lock's web site with instructions for combination retrieval.
http://www.masterlock.com/faq/LostCombinations/
Q: I'm going to be traveling, are there locks I can use for my luggage that the TSA screeners won't have to cut off my bags?
A: Yes, there is a wide variety of TSA approved locks that will keep your luggage secure and allow the TSA screeners access without ruining your lock or your bags. These locks can be found here:
http://www.padlocksdirect.com/c-161-tsa-approved-locks.aspx
Q: What is an ABUS lock?
A: ABUS is the name of a German lock manufacturer founded in 1924. ABUS is known worldwide for its high quality, high security padlocks and motorcycle locks.
Q: What is your return policy?
A: Please follow the link below for a complete description of our return policy:
http://www.padlocksdirect.com/t-returns.aspx
Q: How will my order be shipped?
A: Padlocksdirect.com trusts FedEx for all domestic and international deliveries. If you have specific shipping needs, or would like to use your own FedEx,UPS or DHL account, please contact us at 1-800-854-3565.
Q: Can I pay with a purchase order?
A: Yes. Net 30 billing terms are available, contingent on the approval of a completed credit application. Orders for customers that have been approved for Net 30 billing terms must be submitted by email, fax, or phone.
Q: What credit cards do you accept?
A: For domestic orders, all major credit cards are gladly accepted: American Express, Discover, MasterCard and Visa.
Q: Where can I learn about your privacy policy?
A: Please follow the following link for a complete description of our privacy policy:
http://www.padlocksdirect.com/t-privacy.aspx
Q: I am ordering from outside the United States, how can I place an order?
A: Padlocksdirect.com is happy to serve our international customers. All international orders are conducted via wire-transfer of funds, as no international credit cards will be accepted. A customer service or sales associate will be happy to provide the banking information and shipping quotes necessary to complete an international order. Please contact us at <> for details regarding international orders and shipping.
Q: I would like to order a large quantity of locks, can I get special pricing?
A: Yes, most products will have pricing discounts based on quantity displayed on the product's info page. If the quantity you want to order is greater than what is displayed, please contact a sales or service representative at 1-800-854-3565 or request a special quotation here:
http://www.padlocksdirect.com/t-contact.aspx
Q: How much time will my order take to be shipped?
A: This depends on if the lock is an item in stock or if the lock needs to be back ordered or manufactured to meet your specifications (IE. keyed alike, master keyed, custom engraving or color coding). Locks in stock will ship within 24-48 hours. Locks that need to be back ordered or manufactured will take approximately 10-12 business days plus shipping time.